You can remove tokens from a client's balance to correct an erroneous credit. This guide covers debiting.
💡 Tip — Who can use this For platform admins, on an org's detail page (Billing section).
Quick reference
| Step | Action |
|---|---|
| 1 | Debit the balance with a reason |
Step 1 — Debit the balance
On an org's detail page, in the Billing section, use the Debit control. Enter the amount to remove and a reason (at least 10 characters). The debit is applied and logged.
⚠️ Warning — You can't debit below zero If the client doesn't have enough tokens, the debit is rejected. You can only remove what's there. To fully zero an erroneously-credited balance, debit the exact current balance.
💡 Tip — Use debit to reverse errors Debit is primarily for reversing an accidental or incorrect credit. For routine balance changes, use credit (to add) and let normal AI usage deduct naturally.